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Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
DJCosmo
Member

I have been having this problem for over a month.  It will send text messages to people and I won't hear back from them, then I will text them again and they'll send me a screen capture showing they did reply to me, but I'm not getting the message.  It did this on Handcent, Stock messaging app and now with Textra Messaging app.  There doesn't seem to be a rhyme or reason, it just seems to do it randomly.  I've gone through soft resets, removing and reinstalling apps, deleting things...  None of it seems to help.@

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Re: Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
vzw_customer_support
Customer Support

I'm very sorry your having these issues. I would be frustrated too. Does it only happen indoors? What zip code are you in? Do you have any problems with calls?
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Intermittently not receiving text messages, regardless of Texting app used.  Is it my phone?
DJCosmo
Member

I haven't noticed that it only happens indoors, it seems to happen regardless of location: inside or outside.  It's happened in the car, inside my home, at work, etc...  My zip code is 50309 and surrounding areas. 

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Re: Intermittently not receiving text messages, regardless of Texting app used.  Is it my phone?
vzw_customer_support
Customer Support

Thanks for getting back to us. I'm not showing problems in the area. Does your device drop alot of calls? Please power the device off remove and reinsert the sim card. then retest using the stock application.
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
Pandora427
Member

Hi there. Did you ever figure out what's going on? I've been having this issue too for the last couple months. I usually use MySMS for texting. Tough to know exactly how much it's happening, which makes it even more frustrating. The texts people send that I don't get right away never come through. I've tried troubleshooting w/ a chat rep a couple times and they "reset" things on their end, but it's still happening.

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Re: Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
JohnnyDoe
Novice

Pandora427 and DJCosmo -

I had the same problem you have - I couldn't receive MMS messages (pic or group messages). I didn't have trouble sending them, but I always wondered why I wasn't receiving responses.

I trouble-shooted with Verizon for nearly 2 months - sim replacement, device replacement, network reset, profile rebuild on Verizon and I even had Apple software engineers involved... nobody could fix the problem....

One day, a Verizon Tier 2 specialist was looking at things and even though I didn't have Phone/Message blocking enabled myself (through My Verizon), there was something on the backend (Verizon side) where simply because the feature was part of my plan it was blocking my messages due to an error.

Don't know if this will help you guys at all, but after months of frustration it actually was something simple for my case. Good luck to you both!

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Re: Intermittently not receiving text messages, regardless of Texting app used.  Is it my phone?
Pandora427
Member

Interesting. Were you receiving any text messages? It only happens intermittently for me. Most of the time, it's fine, but then every now and then someone will contact me later on or via another method and be like, "Helloooooo? Where'd you go?" And then, they'll forward texts they'd sent previously that I didn't get. So frustrating!

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Re: Intermittently not receiving text messages, regardless of Texting app used.  Is it my phone?
JohnnyDoe
Novice

I could receive SMS messages just fine from any android user and all iMessage (iOS) messages worked perfect... But any MMS messages like picture or video messages or group messages would intermittently work or be delayed by 2-4 days before I would receive them.

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Re: Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
DJCosmo
Member

I was receiving some or most texts, but the same thing where people would show me later they texted me and I didn't ever receive it. Annoying and especially the lack of any help besides things I have already tried.

Sent from my Verizon Wireless 4G LTE smartphone

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Re: Intermittently not receiving text messages, regardless of Texting app used. Is it my phone?
JohnnyDoe
Novice

Yeah, I know what you mean on the help. Verizon wasn't very helpful and I was told it was 1,000 different things until they blamed it on reception in my calling area which I knew was total BS... So I was determined to prove them wrong. Either way, the fix ended up being a glitch and I'm guessing I was just lucky but I was definitely given the run around 10x over in order to get it resolved.

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