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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Is anyone having problems with their phone since this newest Galaxy update
mhulka
Member

Yes...phone was working slow and updated it yesterday and it cleared all my info on my phone. Contacts, apps everything. 

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Re: Is anyone having problems with their phone since this newest Galaxy update
vzw_customer_support
Customer Support

Mhulka, updates are something that we all hope will improve and make our phone using experience better. We are sorry to hear that this update has done differently for you. Had you previously backed your phone up to Samsung or Google? Are you currently signed in to those accounts? If not, please go to the Settings, Accounts and sign in so your information may be restored. Do you recall using the Verizon Cloud? -LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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