Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Issues after August 12. 2022 update
klt813
Member

Since the latest update, my Galaxy  S21 Plus screen is constantly freezing and becoming non-responsive. The non-responsiveness is from doing simple things like trying to pull down the settings, opening and closing messages plus, scrolling, and overall freezing. I've had to restart my phone on multiple occasions. Is this being addressed at Verizon? From what I have found in my own search for a fix, there are several known issues with the latest Samsung update. Thanks

0 Likes
Re: Issues after August 12. 2022 update
vzw_customer_support
Customer Support

Hi there. We're sorry to hear about the issues you're having with your Galaxy S21. Have you recieved an alternate update?   -Joel

0 Likes
Re: Issues after August 12. 2022 update
nwalker77
Member

Join the club.  There are massive issues with the last update.  Mine was signal issue and call issues.  Got the call issues fixed.  Still fighting Verizon to fix the signal issues......

0 Likes
Re: Issues after August 12. 2022 update
vzw_customer_support
Customer Support

Hi nwalker77! Thank you for bringing this to my attention, in order for you can make a network update you can dial this *228, in this number you are going to make an update of the network and this can solve the problem you are having, in case this can't, please send us a DM or PM, so we can help you further with this problem you are having. 

0 Likes