Kit Kat Update = NO CHARGE
firestorm6
Newbie

Verizon, and customers.

I was a victim of the "kit kat" update, and now my phone cannot charge. I have (as I am typing this) had my phone on the charger at work for 4 hours, with no activity, and it has only charged from 45%-55%.  Since I know this question is coming via verizon, I have:

Factory reset

New wall and car charger

New Battery.

I have spent at least $150 dollars on the new accessories, and NOTHING has worked.

I do currently use a "task killer" app on my phone also.

I am asking you, Verizon, what can be done. I plan on coming to a store but lately my work has not been cooperating with me.

I am not due for an upgrade for another year, I have been a customer for 4 years now, and honestly love Verizon coverage in my area.

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Re: Kit Kat Update = NO CHARGE
tikibar1
Community Leader
Community Leader