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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
LIES LIES LIES
Cookhouse32
Member

Agents at Verizon have lied to me on multiple occasions over the last month. Twice I was told that a supervisor would be in touch with me with the hour and nobody called. The agent that did my trade-in told me everything was eligible when I am now told it wasn't. I would never have bought the phones otherwise. Now I have 2 phones on the kids plan. Each was traded in with the same exact phone in the same exact condition on the same exact day but yet one agent tells me it can be fixed bit he just needed a supervisor to help and now another is telling me that it isn't. I want someone to look into this further and why I am being told contradicting information? Logically it would make more sense thar they are on the same plan. Verizon messed up and has the wrong phone on it for the trade in. I had 3 samsung s9s so they just put whichever on the lines they wanted.  So this should be able to be fixed. And why can I never get to speak to someone higher up? And why do they lie and say someone is going to call? Such a waste of time. Verizon was #1 but now waaayyy at the bottom of list. I would change if I could. 

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Re: LIES LIES LIES
vzw_customer_support
Customer Support

Hello. Thank you so much for reaching out to us. It will be my pleasure to assist you today, in order to proceed I will send you a private note.

>Karen

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