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Latest update 6/26
MEDIC_GIRL45
Member

Anyone else having severe battery drain since the update 6/26. My phone with very minimal use now needs charged by 10 am took it off charge today at 3 got home and it's 54%. WTH Verizon I might as well go back to a landline if i need to constantly have a charger because of the battery drain.  When is fix coming??? I could go from 630 a to 930 p never needing a charge!! So frustrating!!!

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Re: Latest update 6/26
vzw_customer_support
Customer Support

MEDIC_GIRL45,

 

We're sorry to learn you're having some trouble with your battery after the recent software update. We know that being able to rely on your phone to stay charged is everything, but we're confident that the manufacturers only intend to improve your experience when they create updates for the phones. When we checked, we were unable to find any known battery draining issues that have been confirmed by Samsung. This link http://spr.ly/6581DooC3 will take you to our Troubleshooting Assistant. Select the 'Battery drains too fast' option for useful troubleshooting. If you're still experiencing trouble with the battery after fully completing the troubleshooting steps, let us know so that we can provide further assistance.

 

Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Latest update 6/26
jrh4054
Sr. Member

Try clearing the system cache.  That often works with battery usage issues.

Re: Latest update 6/26
bearone21
Leader

check everything, you may be getting notifications on everything, select what you want!!

settings/lockscreen/notifications!