Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Latest update S21+
Nashfamily12nc

Anybody else having major issues after this latest update? 11/19/21. So far Microsoft Outlook and Duck Duck Go fail to launch. I click on links in Facebook and Instagram and nothing happens. 

Re: Latest update S21+
AlanFalk
Member

I just took that update a few days ago, and since then, myS21-5G won't turn off!

When I push the side button, it goes off for a second or so, then comes back on.

If the display times out, it goes off, then comes back on the same way!

I wish they'd warned me that it's a feature OR a bug!

Can I go back to v.10?

0 Likes
Re: Latest update S21+
Fibraplex
Member

Our in-app video no longer works. Get error "error saving video"

0 Likes
Re: Latest update S21+
vzw_customer_support
Customer Support

Our goal is for you to have a working phone, AlanFalk. We apologize for any inconvenience this has caused. Systematically, we are not able to revert to previous software updates. We can certainly troubleshoot this problem to see what is causing it. What happens when you try to restart the device using the ‘Alternate Method’ on this link: http://spr.ly/6607JirKd

-Gerson

0 Likes
Re: Latest update S21+
vzw_customer_support
Customer Support

Fibraplex, that is not something we like to read. We do want to make sure that all features are working since the update. Can you please provide me with more details. Are you having an issue with playing videos in a specific app? -Kevin

0 Likes