Can I lock my screen while on a call? My face touches it and it goes crazy. I can't seem to find anything about locking screen while on call.
Thank you for reaching out to us. We want you to have a working device. When did this first start? What is the make and model of your device?
TabithaJ_VZW
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Since the day I got the Samsung S8 phone from Verizon.
On Mon, Sep 11, 2017 at 7:32 AM, vzw_customer_support <
set the timeout to 30 seconds in settings/display
We appreciate the additional information provided Fluckerplum. I know how frustrating it can be to experience difficulties with your screen while you are on a call. The good news is that there different settings on your phone that you can adjust to prevent this from happening. First, you can adjust display settings on your phone by tapping settings, then display. Ensure Smart Stay is disabled. Under screen timeout, you can adjust the screen to timeout at 15 seconds. After 15 seconds, the screen will timeout and prevent it from access other apps while on a call. Keep us updated if this helps.
Thank You,
MichelleL_VZW
VZW Support
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