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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Locked out of my phone
russp212
Member

After setting up a biometric lock (fingerprint) my S8  prompts me to enter a numeric PIN. What pin. Never had a pin for the phone, alpha-numeric password yes but not a number pin. Im now locked out and it says it will go to factory reset if I exeed a certain number of attempts of entering a wrong pin. I called Verizon, no help there. Any suggestions as I REALLY hate to loose my info.

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Re: Locked out of my phone
bearone21
Leader

you were asked for a pin when you setup the biometric.

remember to setup the pin for the backup after the factory reset.

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