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I walked in paid 1400.00 for an S22, I ended up moving to the mountains, tried to change carriers and Verizon has my new phone locked. I do NOT have a plan with them other than a simple prepaid plan, again I paid cash for it. NEVER I say NEVER buy a phone from this company. I have over 70 VZW phones for my companies I issued a directive to cancel and port every other one to a new carrier. AGAIN I paid cash for this phone, No contract.  They are holding me hostage because I bought a phone from them. The phone ported successfully to the new carrier, I called VZW and asked "is my phone locked? They responded "No" so I called Vzw back and they said it was. I told them this was a cash sale. 

They just lost a 70 phone account becuase of their utter incompetance and I will NEVER do business witht them again... I am sick of them. I repeat I WILL NEVER DO BUSINESS WITH THEM AGAIN. They hold hostage. They should NOT port numbers without the customer KNOWING they cannot port it.