Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Losing contacts after system update
SUEZQ_44
Member

I have noticed some but not all of my contacts go missing after a system update.  I have checked my cloud and still cannot find the lost contacts.

Very frustrating.

Where are they and how do I get them back?

Labels (1)
0 Likes
Re: Losing contacts after system update
kathy65793
Sr. Member

Did you ever make a backup with smart switch or kies? I always try and do a backup of my phone before an update. The last time we got a update on S7 edge it did it on its own was the first time that it didn't let me update it. Do you have a backup on google and is your phone in sync with the cloud. I always seem to have problems if I backup to cloud or google. If you are not on wifi either one of them can use up a lot of my data thats why I like smart switch. I have everything right here if I ever need them. I hope you get this worked out cause I do know how frustrating this could be

Re: Losing contacts after system update
vzw_customer_support
Customer Support

I would be equally frustrated if I could not find my contacts too Suezq_44. Do you have any contacts stored in your Gmail Contacts account? You can go online to see if you can find them. You can go to www.google.com/contacts How did you view the (My Verizon App or Online) cloud?

 

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Losing contacts after system update
HEarly0126
Member

How  do we keep from losing contacts at all?  I never lose all of them but ALWAYS lose my best friend's which is why I always notice.  Why does this happen?

0 Likes
Re: Losing contacts after system update
vzw_customer_support
Customer Support

Keeping your contacts is imperative! We're here to help with your device questions and concerns. Backing up your device is recommended before completing a software update. What is the make and model of your phone? How do you usually back up your device?

 

ChakiaH_VZW

0 Likes