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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Loss of signal at home
Kharper80
Member

Been with Verizon and in the same area for over 16 years.  The last three weeks our S9 would drop a call or we could not hear the person on the other end here at our home. Traded it in for 5G S21 and same thing but worse.  The phone will at times show an "X" for signal, or a single "G", then bounce to 4G or even 5G, regardless the drop call and lack of hearing a caller is the same.  Numerous calls to Support services provide no resolution. Run through the same troubleshooting list. I was suppose to be recently transferred to another "expert" hung up after an hour on hold.

Re: Loss of signal at home
vzw_customer_support
Customer Support

Hi Kharper80,

Sorry to hear you have been having issues after so many years of loyalty. We'll gladly do what we can to assist. Are the concerns only happening while at home? Indoors our outdoors? If so, is this happening when WiFi is on or off?

 

-Arya

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