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Lost 4g and stuck on 3g

Samsung 5s. Had it a year and half and no real issues til a week or two ago. Got a new sim card, changed the network to the other options, factory reset (grrr) and still won't budge off 3g. I have read many topics on this from a couple of years ago but nothing recently with an answer. What can I do? Seems like it is a phone problem. Need help!

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Re: Lost 4g and stuck on 3g
Customer Support

Good morning to you!  As our valued customer, your device concerns are our concerns too. We appreciate the troubleshooting you've already done with your Samsung Galaxy S5. I'd like to assist you further with troubleshooting. Since I'll need account specific information to do so, please check your inbox, as I have sent you a Private Message on this topic:


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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!