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Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
Tide-one-on
Member

My phone just updated and I have lost about 2000 pictures. Would have liked to have been warned. Any chance to get them back? Where did they go?

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Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
Yopis
Member

Same thing happened on S9 plus.

 

Updated to Android Q now gallery crashed pictures gone. Camera crashes play store crashes. 

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Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
vzw_customer_support
Customer Support

We know how important pictures are, and we would be happy to review your options for getting them back. Did you by any chance have them backed up to a cloud service?CourtneyM_VZW

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Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
Klue
Sr. Member

Two very important things to do prior to your next update:

1. Set up you phone to not allow automatic updates. You will still get the updates, but you decide date and time to install it.

2. Before you install the update, remove the SD card from the phone.

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Re: Lost my pictures on my last update a few minutes ago Galaxy 8 Help!
vzw_customer_support
Customer Support

We are concerned to learn that you lost your pictures after the update, and appreciate the feedback provided. We suggest you to have different options to back-up your device information. Please take a moment to review Verizon Cloud information in the link below:

 

https://www.verizonwireless.com/support/verizon-cloud-faqs/

 

MariaV_VZW

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