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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost phone overseas/whats next?
maxmattiroli
Member

I'm currently vacationing in France and my wife lost my phone. It is on plane mode as well, is there anything that can be done to either track it or disable it?

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Re: Lost phone overseas/whats next?
Klue
Sr. Member

I've found my phones a couple of times using my google account.

0 Likes
Re: Lost phone overseas/whats next?
vzw_customer_support
Customer Support

We understand misplacing your device is extremely inconvenient, and we are here to help. You can suspend your device's service through My Verizon. The following link will provide you with more information. https://www.verizonwireless.com/support/suspend-service-faqs/
Also, you can try tracking your device using services offered by the device's manufacturer as long as they were enabled and your location services were also enabled. Please keep in mind that you will only be able to track the device to the last place it had service. What's the device's make and model?

GeovannJ_VZW

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Re: Lost phone overseas/whats next?
maxmattiroli
Member

Yes, I did suspend service, we were unable to find it (We think it was left in a store we visited). I'm back in the US so Im just going to replace it. 

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Re: Lost phone overseas/whats next?
vzw_customer_support
Customer Support

maxmattiroli, we hope your travels back home had gone well. We are sorry to see that you were unable to locate your missing device. Understanding your replacement options is always important. You will have the available option to file an insurance claim if you have insurance coverage. To file an insurance claim, please contact Asurion at 888-881-2622 or visit www.phoneclaim.com/verizon. You will also have the option to upgrade your device if it is upgraded eligible. Please review this link to view the devices that we offer http://vz.to/2v1AHo9.

 

SylviaT_VZW

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