My husband and I both purchased Samsung S5s about 2 weeks ago and have both been encountering the same problem: If wi-fi is turned on, we cannot receive MMS messages. We know that mobile data has to be turned on to actually *download* the message, but the MMS notification does not even come through until wi-fi is turned off for a few minutes.
I have seen other people with this problem, but no answer other than "just turn off the wi-fi" which, to me, is not an acceptable answer. Our wi-fi is almost always connected at home and especially at work where both of us are in buildings where the 4g/3g signal is very weak.
Hi Aquakitten - Let's get your pictures downloaded consistently! To confirm, what are your current MMS settings for Auto-Retrieve found in the Messaging app>Settings>Advanced? I am eager to troubleshoot further!
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Thank you for the details! Does this happen in all locations or just at home? Any other trouble with data while on WiFi (apps, web pages, etc.)?
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you answered your own question when you said that you're aware that mobile data has to be tuned on to receive the mms message & notification.
wi-fi's nice in keeping data use down but has it's limitations & this is one...
btw, i've never been able to send an mms message using only wi-fi & can't with an old droid x & the old s3, which was replaced with the s5..
Thanks, @Bearoner21, but we found that this is an actual known problem that they are working with Samsung on to get it fixed. If you read my initial problem, it's not that I am trying to use wi-fi to download the MMS, it's that there is no message notification at all when wi-fi is on.
As I later said to the tech
"Here's my situation:
Good: Phone's on, sitting there, wi-fi is off. Someone sends an MMS and my phone alerts me. I turn on my mobile data and download the message. Great!
Bad: Phone's on, sitting there, wi-fi is on. Someone sends MMS and nothing happens. I eventually turn off my wi-fi and about 5 minutes later, an MMS from 3 hours ago comes through. This is where my problem lies."
It's actually also happening with this phone on AT&T and T-Mobile, but I think a lot of people either don't notice it right away, are using a 3rd party messaging app, or never turn off their data. Here's to hoping Samsung fixes it quickly!
leave mobile data on all the time, wi-fi trumps data if you're using wi-fi at home/office/starbucks/etc & you should still get both notification & be able to send/receive mms messages.
it's not the phones fault if 3g/4g isn't that good where you work.
which messaging are you using, message+ or default(samsung)?
@bearone21 Using the default Samsung app. I do not need to leave data on at all times. What I am saying is: if wifi AND data are off, I get a notification. If wifi is on and data is off, I get nothing. You don't need data to get a notification... just to download the message.
I'm going to mark this as solved because it IS a known issue. Another carrier released a fix this week for it.