Re: MMS broken again, Galaxy S8+
vzw_customer_support
Customer Service Rep

Dlocher, I apologize for the delay. We certainly want your phone to work flawlessly. Please use the messages application that came with the phone and then place the phone in Safe Mode.  To learn how to do this visit http://spr.ly/6581DQ8b3. Once in this mode please let us know if you have the same trouble with the freezing.

 

Tionna_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: MMS broken again, Galaxy S8+
dlocher
Enthusiast - Level 2

I'll give it a shot.

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Re: MMS broken again, Galaxy S8+
MrM1862
Enthusiast - Level 3

It seems this discussion has become very Circular.   Various users with various phones getting the same suggestions over and over from various Verizon Support Agents who are not bothering to read the whole thread (or they would realize all the "fix" suggestions have already been tried)

When is this issue going to get elevated to a level 2 or 3 tech support person or Verizon Engineer????

Re: MMS broken again, Galaxy S8+
jrh4054
Specialist - Level 3

MrM1862, I completely agree with you about the VZW response.  They're alike and I'm sure are 'canned'.  The VZW people often give the wrong answers or deal with issues totally unrelated to the inquirer's problem.  They often include links that don't point to the issue at hand.  Other users are the best  resource for the solutions to most problems.

Re: MMS broken again, Galaxy S8+
dlocher
Enthusiast - Level 2

I placed my phone in safe mode, used the native texting application, and still had the same issue.

As you can see from my responses earlier innthe thread, I have had this issue also with Message+ and all of the several third party applications I have tried.  I have also had this issue in a wide variety of geographic locations in and around Washington D.C., New York, and San Francisco.

Additional steps I have taken include clearing my cache, and even a factory reset off my phone.  None of these have resolved the issue.  Any further assistance would be greatly appreciated as this issue has been ongoing for months.

Re: MMS broken again, Galaxy S8+
vzw_customer_support
Customer Service Rep

That sounds like a plan, dlocher. Please keep us posted with your results. We look forward to reviewing your findings. 

 

LauraF_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: MMS broken again, Galaxy S8+
dlocher
Enthusiast - Level 2

Laura, please see my post immediately above yours.  As I outlined there, I already tried this (and many other proposed solutions) with no success.

Is there another level of support I could speak with regarding thus issue?  This has dragged on for weeks with no solution, and I would like to elevate the issue as it is quite a frustrating one.  Please let me know who at Verizon I can contact.

Thanks!

Re: MMS broken again, Galaxy S8+
vzw_customer_support
Customer Service Rep

dlocher, 

 

We understand that this has been going on for quite some time. We do value your time and appreciate you working through this with us. We have lifted this up to our device and software developers. This does seem to be a software issue and not trouble with our network specifically. We are working to find a solution, but we do have to work with Google and the Android developers. I have submitted all the requirements to escalate this and we will follow up when there is a solution. Our apologies for the time it is taking for this issue, but I assure you we are working on this issue.

 

Jenelle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: MMS broken again, Galaxy S8+
dlocher
Enthusiast - Level 2

Thank you Jenelle, much appreciated.  I look forward to hearing what you all find.

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Re: MMS broken again, Galaxy S8+
NSto75
Newbie

I've stumbled onto this thread after looking for resolutions as well. I've dealt with this issue for about two years now on Verizon with Samsung phones, and everything I've tried has failed. I've tried most of the suggestions on this thread already to no avail. Is there anything that's been done so far to fix this?

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