Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Message app - no sound after update
Fourleafklover

S21 user here. Received 2 updates in the past week, and one of the two has caused my text message notifications to be silent. I receive the icon bar notification, but nothing audible. All settings appear to be correct. What else should I try? 

0 Likes
Re: Message app - no sound after update
vzw_customer_support
Customer Support

Thank you so much for reaching out. We never want you to miss a text message. What text message application are you currently using? Are all over notifications alerts coming through without any issues?   -Kevin

0 Likes
Re: Message app - no sound after update
jav6
MVP
MVP

@Fourleafklover wrote:

S21 user here. Received 2 updates in the past week, and one of the two has caused my text message notifications to be silent. I receive the icon bar notification, but nothing audible. All settings appear to be correct. What else should I try? 


On the Message+ app (if that is what you are using) on my android moto z4, there are options to 'Customize->Reset to default' for both ALL Conversations and for each Contact individually.  Have you looked at trying this or something like this?

...Just another VZW customer...trying to offer some assistance...
0 Likes