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Message blocking
billjohnson121

Several times a day, I am getting Spam text messages. Dr Oz recommends..., Improve your love life..., claim your lottery prize, etc.

I do not open the message, but if I hold my finger on it, I can "add to contacts" which I do. As soon as I have named and saved the contact, I select "block this contact" and I see "you will no longer receive calls or messages from this number."  But I am getting messages that have the contact name I have assigned.

The blocking feature is obviously not working. Does anyone have any suggestions or solutions?

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Re: Message blocking
vzw_customer_support
Customer Support

billjohnson121, we know the importance of managing spam calls. What blocking service/application are you using when this happens? What make and model phone do you have?  TanishaS_VZW

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Re: Message blocking
billjohnson121

I have a Samsung SM-G955U phone, hardware version REV1.0.  Android.

As far as I know, the apps I am using are the ones that were on the phone when I bought it.  Installed on my phone is Verizon Messages/Message+ version 6.9.13.  The app info page for both "phone" and "contacts" says version 10.2.30.10.  Updates have been installed automatically.

When I get the spam message, I "long-hold" my finger on the message and I can "add to contacts."  After I have added the contact and saved it, I touch the three vertical dots in the upper right corner and I get "block contact".  Then comes the message that says you will no longer receive calls or messages from this contact. 

I am still getting other spam, but I am also getting spam with the contact name I have assigned.

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Re: Message blocking
emily42
Member

I am having this problem too, and the customer service rep said that there's nothing they can do because I'm on prepaid. But when I asked if they could do anything about it if I got on post paid, they said they couldn't guarantee they could and all they would do is block the number. But I can do that myself now, and the number changes every time. Congress passed anti-spam legislation putting the impetus to get rid of spam calls on the carrier. Obviously Verizon is not in compliance. 

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