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Message+ failing
hanakosue
Member

After the latest Android update my phone has not been working. Now my messages aren't sending. I get failed all the time using Message+. I restarted the phone several times, and it's still the same. I tried message (samsung version) and it's the same. 

Screenshot_20201230-111707_Message+.jpg

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Re: Message+ failing
vzw_customer_support
Customer Support

Restarting the phone was a great step to take, hanakosue. Thank you for updating us on what happens if you use a different texting app. What other behaviors, if any, have changed since doing the update on your device? What is happening with your calls and your data?

 

 

GeorgeS_VZW

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Re: Message+ failing
kittenofD00m
Member

Having similar issues after the latest updates....

1-1-2021 9.40.54 PM.jpg

Cannot receive text messages on Samsung messaging app, Verizon Messages+ or Google Messages. Have tried re-installing apps and restarting Galaxy S20 5G with nothing helping.

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Re: Message+ failing
vzw_customer_support
Customer Support

kittenofD00m, we don't want the recent software update to cripple your ability to text on your phone. We'll help provide some options here. If the software has corrupted something internally we would recommend a Software Repair. You can choose to keep your content saved without erasing your phone.

 

Please reference the link attached here: http://spr.ly/6602HpvQI

 

Keep us posted on any changes. Thanks!

 

 

AlanS_VZW

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