Mic problems.
RJH220
Enthusiast - Level 1

When making a call, I can only be heard when I use the speaker. I made sure it's not on mute.

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Re: Mic problems.
vzw_customer_support
Customer Service Rep

RJH220, we want all of your calls to come in loud and clear. Let's work together to find out what's going on and how we can help. How long have these audio issues been happening? May I have the zip code where you are having these concerns? Let's ensure that HD Voice is currently not enabled right now: https://www.verizonwireless.com/support/knowledge-base-211119/ 

TakendraW_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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