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Missing call and message usage on bill.
BigRod
Member

Calls and messages not showing up on Verizon usage? 

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Re: Missing call and message usage on bill.
vzw_customer_support
Customer Support

We certainly want to make sure you can easily manage your account and access the usage. Is this affecting all records with nothing showing or is it missing only certain records? 

-Yale

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Re: Missing call and message usage on bill.
BigRod
Member

It appears that I am only missing outgoing text messages. 

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Re: Missing call and message usage on bill.
vzw_customer_support
Customer Support

Thank you, for clarifying. Are these iMessages from an iPhone, or Android messages?

*Gert

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Re: Missing call and message usage on bill.
BigRod
Member

These are android messages.

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Re: Missing call and message usage on bill.
vzw_customer_support
Customer Support

 

BigRod  We want to be sure we understand your concern. Are you saying you want to see the printed messages on your monthly bill? -Dolores

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Re: Missing call and message usage on bill.
BigRod
Member

No, that’s not what I’m saying. When I log into my account online and go to usage, messages, it doesn’t show all outgoing numbers messaged only incoming. 

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Re: Missing call and message usage on bill.
vzw_customer_support
Customer Support

BigRod, we appreciate the clarification. No worries. We will be pleased to provide you with the help you need to resolve this issue. I sent you a Private Note. Please reply to the Private Note at your earliest convenience, 

-Jacob

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