Missing call and message usage on bill.

[BigRod]

Calls and messages not showing up on Verizon usage? 

[vzw_customer_support]

We certainly want to make sure you can easily manage your account and access the usage. Is this affecting all records with nothing showing or is it missing only certain records? 

-Yale

[BigRod]

It appears that I am only missing outgoing text messages. 

[vzw_customer_support]

Thank you, for clarifying. Are these iMessages from an iPhone, or Android messages?

*Gert

[BigRod]

These are android messages.

[vzw_customer_support]

BigRod  We want to be sure we understand your concern. Are you saying you want to see the printed messages on your monthly bill? -Dolores

[BigRod]

No, that’s not what I’m saying. When I log into my account online and go to usage, messages, it doesn’t show all outgoing numbers messaged only incoming. 

[vzw_customer_support]

BigRod, we appreciate the clarification. No worries. We will be pleased to provide you with the help you need to resolve this issue. I sent you a Private Note. Please reply to the Private Note at your earliest convenience, 

-Jacob