Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Mobile hotspot asks for subscription
Seannapier01
Member

Galaxy s20+, I'm on the Play Unlimited plan with hotspot. Every time I try to use it, I get the following message. "To use mobile hotspot, you'll need to subscribe to Mobile Hotspot Service. To subscribe to Mobile Hotspot, visit My Verizon or call Customer Service."

It works on the other number on my account. I have called tech support, been escalated to Tier 2, reset network settings, reset all settings, and was told to get a new SIM from Verizon store, which I did, and still doesn't work. I absolutely have to have Mobile Hotspot for work and will terminate this account if the issue can't be resolved. 

Re: Mobile hotspot asks for subscription
vzw_customer_support
Customer Support

I am sorry for the trouble as I know the importance of having access to the right features. Please send us a Private Note and we can get to the bottom of this once and for all!  -Yale

Re: Mobile hotspot asks for subscription
Seannapier01
Member

Why do I need to send a private note? I've seen countless people post the same issue and the response is always to send a private message. What's the secret? There's a major glitch in your system where people can't access their hotspot, even though they're paying for it? Trust me, the cat's out of the bag. 

0 Likes
Re: Mobile hotspot asks for subscription
vzw_customer_support
Customer Support

If we ask you to use a private note, this means that assisting you with your concern will require access to your account. As we can not ask for you to provide sensitive in a public forum, you will need to do that in a private chat. We hope this makes sense to you. Let us know. - Henry

0 Likes