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Music won't play
baklein2
Member

I upgraded from an S9+ to an S21+ 5G and did all the associated transfer of data, etc from the old phone to the new phone but now some of the music won't play using the Samsung Music app.  Why?

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Re: Music won't play
vzw_customer_support
Customer Support

Having your music with you on the go is always handy, baklein2! Sorry to learn there is an issue with some of your songs! What specific error are you getting when you try to play the songs? Are all the other call, text, and data services working on the new phone? -Nikki

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