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My Verizon app not working
Jtwilley7
Member

Since the new android update I can't open my Verizon app on wifi.  I've uninstalled and reinstalled. cleared the cache and deleted the data, booted in safe mode,  and still unable to log on when on wifi.  

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Re: My Verizon app not working
vzw_customer_support
Customer Support

We want to make sure your app works for you, Jtwilley7. What is the make/model of your device?

LauraL_VZW

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Re: My Verizon app not working
Jtwilley7
Member

It's a galaxy s8+

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Re: My Verizon app not working
jav6
Sr. Member

Have you reported this issue to the app developers?  Generally, go into the Play Store for the app and scroll down and there should be links/email addresses to contact developers or provide feedback.

...Just another VZW customer...trying to offer some assistance...
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Re: My Verizon app not working
vzw_customer_support
Customer Support

Have you tried accessing My Verizon on a different Wi-Fi source? If so, what was the result? TaylorH_VZW

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