Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My phone does not receive software updates.
MikeGWhit
Member

Any ideas on why my phone doesn't receive software updates? I've looked in settings, on "about phone", but there is no place that shows to check for updates. I bought the phone on-line.

Labels (1)
0 Likes
Re: My phone does not receive software updates.
jrh4054
Sr. Member

The link 'System updates' is below 'About phone' in the System settings.

Re: My phone does not receive software updates.
bearone21
Leader

is it your active phone or an older phone that uses wi-fi only?

0 Likes
Re: My phone does not receive software updates.
jaimeg_vzw
Verizon Employee

Keeping your phone up to date on software is certainly important. We are here to help! To ensure we are on the same page, we do have a couple of questions. On your Samsung device, you can review software details by locating settings > system update > check for system updates. When you complete these steps on your Samsung device, what shows for you?  Also, as bearone21 noted, is this a back up phone that only works when connected to Wi-Fi or your primary phone you use daily?

JaimeG_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: My phone does not receive software updates.
MikeGWhit
Member

This is my active phone. I am supposed to have 4GLTE service, which I have taken to the Verizon store a couple of times to have it checked out, but it only shows 3G all the time, and my coverage isn't very good.

There is no place that shows "system update". I go to 'settings', 'about phone', but it doesn't have a 'system update setting. The Android version says 6.0.1, and the Android security patch level says October 1, 2016, so this is how I figure something is amiss with this phone.

0 Likes
Re: My phone does not receive software updates.
Ann154
MVP MVP
MVP

Are you using the easy mode for your phone? Mode Change - Samsung Galaxy S7 / S7 edge | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: My phone does not receive software updates.
bearone21
Leader

it hasn't been updated in 2 years & may no longer be eligible for any updates.

0 Likes
Re: My phone does not receive software updates.
tikibar1
Sr. Leader
Sr. Leader

The user indicates their device hasn't been updated since October 2016 ... hence the issue since the devices have been receiving updates; the latest update was 10/29/18 for both the S7 and S7 Edge:

Samsung Galaxy S7 Software Update | Verizon Wireless

Samsung Galaxy S7 edge Software Update | Verizon Wireless

To the OP:  you indicate you bought the phone "on line"; where did you buy it and how long ago?  It could be that the phone was 'altered' (and that's about all that can be said on this forum due to the Terms of Service).

0 Likes
Re: My phone does not receive software updates.
bearone21
Leader

i missed the bought online, caveat emptor if not buying from verizon.

Re: My phone does not receive software updates.
MikeGWhit
Member

No, it is on standard mode.

0 Likes