I spent time online chatting with reps from Samsung who tried to get me to do a factory reset even though I'd already told them I couldn't access the screen at all. They ended up suggesting I just send it in for a warranty replacement as the phone was only purchased in the summer. I'd like to see if there are other options? I'm trying Verizon's Software Repair assistant but it seems to be stuck at the 25% downloading mark for quite some time. I'm worried I've killed all my data back up as a result. ANY help would be incredible now.