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My phone will not accept calls from Alexa/Fire tablet.
joeywyss
Member

I have a S7-Edge. My phone will not accept calls from "Alexa" on our Fire tablet. It blocks it and sends it immediately to voicemail. The number from the tablet is not in my block list. I have created a new contact with the dialed from number for Alexa, but it still won't accept calls. We have no problem making calls to other landlines or mobile numbers using Alexa, so I'm assuming it's something on my phone.  I don't want to turn call block off completely because of all the spam calls. Any suggestions would be appreciated. 

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Re: My phone will not accept calls from Alexa/Fire tablet.
vzw_customer_support
Customer Support

We are sorry to hear that you are having issues with your device. We know the importance of getting this corrected, and we will be glad to help! To confirm, for how long has this been going on? Have you tried to delete, and re-install the application to see if the issue continues? DavidR_VZW

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