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My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
Bgood115
Enthusiast - Level 1
‎10-08-2017 08:23 PM

My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra. What is the deal? Texting is what I use 90% of the time.

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
vzw_customer_support
Customer Service Rep
‎10-10-2017 08:48 PM

Bgood115,

 

We know how convenient it is being able to communicate through Text Message. We want to ensure you are able to send and receive messages again soon. Is your device up to date with the latest software version? Was there anything done differently to your device such as a modification, before this issue began?

 

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
stef7
Master - Level 2
‎10-11-2017 04:22 AM

Do you have another iOS device in your home? Scroll down to the part about receiving on one device but not another:

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

If not, maybe this article will help:

Why Am I Not Receiving iMessages? - iAnswerGuy

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
jrh4054
Specialist - Level 3
‎10-11-2017 05:29 AM

stef7, this is a Samsung Galaxy S8 discussion.

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
Bgood115
Enthusiast - Level 1
‎10-11-2017 08:04 AM

Yes. It is up to date as of 10/3. I have had this problem since I bought the phone a few months ago. I did the forget I message process and have talked to tech support. It's hard to tell how many messages have been missed when the phone doenst receive. The only way to know is by talking to people. Very frustrating for latest phone bot being able to perform basic tasks.

Sent from my Verizon, Samsung Galaxy smartphone

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
stef7
Master - Level 2
‎10-11-2017 02:54 PM

Wow, I read the issue quickly and thought it was iPhone 8. I did not have sufficient coffee this morning.

Apologies to everyone in the thread, specially the OP.

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
stef7
Master - Level 2
‎10-11-2017 02:59 PM

Let me attempt to redeem myself.

You are far from being alone.

http://www.techradar.com/news/your-samsung-galaxy-s8-might-not-be-receiving-every-text

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
jrh4054
Specialist - Level 3
‎10-12-2017 04:40 AM

stef7, you are redeemed.

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
stef7
Master - Level 2
‎10-12-2017 05:12 AM

Looks like it's affecting several Samsung models, and any of the SMS apps, and not just on VZW. Wow!

My wife and I use Whatsapp. She has an iPhone, and I have an Android - and we are happily celebrating our anniversary today.

The application is rock solid, provides encryption, and is fast. You can see when your recipient is online, and when they've received your message. How about that? It also supports better emojis. Send text, pictures, audio. Do it reliably.

Try Whatsapp, for you and the critical ones in your life... and never look back.

((I have no interest in Whatsapp, except I wouldn't be using anything else for texting my wife.))

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Re: My s8 is not receiving texts. Already talked to tech support and have tried 3 diff texting apps including textra
jrh4054
Specialist - Level 3
‎10-12-2017 05:31 AM

Congrats on your anniversary!!  As Bgood115 must be, I'm not having any messaging issues with my phone.

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