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My speakerphone shuts off as soon as call is anwered
kaylaartist
Member

I would like to use speakerphone so I can use pc while on phone.  I can hear the phone ring on the other end, but as soon as the call is answered, the speakerphone shuts off, and I must click it off, then on again.  Why?  It did not used to do this and it is annoying.

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Re: My speakerphone shuts off as soon as call is anwered
vzw_customer_support
Customer Support

Kaylaartist, being able to use the speaker phone on your phone is very convenient. When did you start experiencing difficulites with your phone? What make and model phone do you have? Has there been any recent changes made to your phone when this started?

 

 

Thank You,

MichelleS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My speakerphone shuts off as soon as call is anwered
kaylaartist
Member

Samsung S7, it has done it off and on and unfortunately I don't remember what I did before.  All of the settings are the same, no changes.

Re: My speakerphone shuts off as soon as call is anwered
vzw_customer_support
Customer Support

Thank you for the helpful information, kaylaartist. Let's continue to dig into this and get this working. Please ensure bluetooth is turned off on the phone. Has there been any damage to the phone? How often does this happen?

 

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: My speakerphone shuts off as soon as call is anwered
kaylaartist
Member

No changes,  none of that troubleshooting makes a difference.

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Re: My speakerphone shuts off as soon as call is anwered
vzw_customer_support
Customer Support

It's our goal to make sure you can use all the functions of your phone. Is there any physical or liquid damage? How often does this happen when you try to make a call on speaker?

 

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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