Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
My touchscreen has developed a dead spot or line.

The Galaxy S9 is less than a year old and hasn't been dropped or gotten wet. I first noticed it while playing Words with Friends and then when trying to fill out some sort of form on my device.

Labels (1)
Re: My touchscreen has developed a dead spot or line.

That sounds like a hardware problem. You can reach out to Samsung directly to see what your warranty repair options are including sending the phone to the manufacturer for repair. You can also get a warranty replacement through Verizon Wireless.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: My touchscreen has developed a dead spot or line.
Customer Support

Fluke 77,


This is definitely not what you should be dealing with on a phone that is less than a year old. We want to make sure all steps are followed to get you working right once again.


We have sent you a Private Message concerning warranty services, but we also recommend checking out what is available with Galaxy Repair Service:


If you are not interested in replacing the device for a potentially higher cost, getting your existing device fixed is worth exploring as well. Please keep us posted on your thoughts on this.


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!