Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My video calling is ONE so why wont my phone video call anyone when we all have video calling
Twosassi
Member

I've check my settings my video calling is on however when I go to video call anyone it says they are not available and vice versa when they trying video call me it says on their end that I'm not available to video call why can I not video call?

Labels (1)
0 Likes
Re: My video calling is ONE so why wont my phone video call anyone when we all have video calling
vzw_customer_support
Customer Support

Hello, Twosassi, and thank you for taking the time to reach out to us. We're here to assist you with any questions, issues, or concerns regarding your device performance. To start let's get more details on your video calling. How long has this been happening for? Also, have you performed any troubleshooting steps on your device since this started to happen. These steps such as a Network Reset, as well as a SIM card removal, and turning the Settings in your device (such as the Cellular Data and Wi-Fi) off and back on, while turning the Airplane Mode feature on and off. From there, if there no changes in your device performance try to perform a SIM card removal.

0 Likes