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Need help with trade-in

I purchased a S22 last Saturday online. When I chose the phone on my account I picked the wrong phone.  I have 2 S20's cosmic gray on my account.   I need to switch to the other S20 on my account.  Both are the same phone.  Chat has been no help.  Anyone here from Verizon that can help me?

Also when I track the order on Fedex, they only show that the label was created.  But phone has been accepted or shipped.  It is suppose to come in today.