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Need to restore text messages from dead phone to new phone
DeeR2
Member

Folks, one of our phones died (coincidentally, at the store) yesterday before the CSR had a chance to migrate text messages across to the new device.  How do I reach that particular arm of Verizon support to get them to restore the text messages from their cloud servers?  So far, the digital and live chat assistants have been useless.  Please advise and thanks.

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Re: Need to restore text messages from dead phone to new phone
vzw_customer_support
Customer Support

DeeR2, congrats on your new phone! We understand the need to restore the text messages. Did you have them backed up? If so what cloud service was used?

 

TionnaB_VZW

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Re: Need to restore text messages from dead phone to new phone
bearone21
Leader

samsung smart switch for both on wi-fi.

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