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New S8
REDKILT
Member

I just got an S8 yesterday. When people call on phone it rings and says Unavailable then goes to voice mail. When I try and touch the green receiver button, nothing happens. HELP PLEASE! Is it something in the settings someplace?

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Re: New S8
vzw_customer_support
Customer Support

REDKILT,

We want to make sure your new device is working properly. Let's work together to get you up and running. Is this a new line or was it an upgrade? Are you able to make outbound calls?

Verizon_Customer_Support

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If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: New S8
bd94s10
Sr. Member

Boot the device into safe mode. If you don't have the issue then it is a 3rd party app.

Power Up in Safe Mode - Samsung Galaxy S8 / S8+ | Verizon Wireless

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