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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New phone message+ issues
anjayb
Member

I just upgraded from  And S82 and S10 and  When I copied my messages over in message+ it's split some conversations into two. One with their responses and one with mine. And it labeled one of them as a group message which is weird. Is there any way to merge them back because these are important people in my life and I want to keep those texts together. Also, it doesn't look like I can back these texts up to email anymore 😞 Please help.

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Re: New phone message+ issues
anjayb
Member

Scratch the part about the backup. I forgot I had a separate app to that. But is there any way to merge the broken ones again?

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Re: New phone message+ issues
vzw_customer_support
Customer Support

Congrats on your recent device upgrade! We're sorry to hear that some of your text message conversations were split in two when you copied your messages over while using the Verizon Message + option. Just to be sure we're on the right path to help you have there been any recent changes with your new phone (e.g., software update, new apps downloaded, etc.) Apps update, too. Has there been a recent update with the Verizon Message + app? We also viewed your most recent post and we're glad to hear that you were successful with backing up your data. - RobertC_VZW

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Re: New phone message+ issues
vzw_customer_support
Customer Support

That's good that you had a separate app to backup. May I ask did all messages carry over and are split up, or are some messages missing?

TracyB_VZW

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