You get pushed to get a new phone and upgrade, Now waiting over a month for mine and my husband's new phones 6/19 not being mailed until 7/21 and still get charged for the 5G plan even through I do not have tyhe phones yet. What the heck???????
Why did you have to upgrade? You don't have to buy phones directly from verizon. I buy our phones at best buy. Be lucky you didn't get messed with by AT&T. Friend has an unlocked LG G6 working perfectly fine. She got notice it won't be compatible on AT&T anymore, called and was told same. Her particular model is being phased out when they get rid of 3g, no clue why. They will nicely ship her a so called compatible phone free for the inconvience. Her 3 free choices are a flip phone, an android AT&T Radiant Core (retails for $29.9 and the third’s an IPhone SE. If she doesn't like those she is free to buy a new smart phone of her choice.
We can understand your concern regarding getting charged for a service that you are not able to use. We are happy to look into this for you, can you please send us a Private Message?