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New phone waiting
Tigerfan1971
Member

You get pushed to get a new phone and upgrade, Now waiting over a month for mine and my husband's new phones 6/19 not being mailed until 7/21 and still get charged for the 5G plan even through I do not have tyhe phones yet. What the heck???????

 

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Re: New phone waiting
Doggo
Novice

Covid is been around since March of last year. It hasn't really gotten any better. Shortages still exist, you know.

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Re: New phone waiting
acraftylady2
Sr. Member

Why did you have to upgrade?  You don't have to buy phones directly from verizon.  I buy our phones at best buy.  Be lucky you didn't get messed with by AT&T.  Friend has an unlocked LG G6 working perfectly fine.  She got notice it won't be compatible on AT&T anymore, called and was told same.  Her particular model is being phased out when they get rid of 3g, no clue why.   They will nicely ship her a so called compatible phone free for the inconvience.   Her 3 free choices are a flip phone, an android AT&T Radiant Core (retails for $29.9 and the third’s an IPhone SE.  If she doesn't like those she is free to buy a new smart phone of her choice.

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Re: New phone waiting
vzw_customer_support
Customer Support

We can understand your concern regarding getting charged for a service that you are not able to use.  We are happy to look into this for you, can you please send us a Private Message? 

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