New phone will not connect to content filter

[williams5806]

My Galaxy 22 will not 

connect to the companion app 

on my family base. I have a galaxy s21 and when I purchased the 22 it will not allow  me to connect the content filters.  When I attempt to connect  the galaxy 22 the option are ghosted out. So I attempt to send the link to the 22 phone but it never receives the text message with the link. Everytime we upgrade it's  a problem with family base. 

[vzw_customer_support]

Just to verify, Are you asking about the Smart Family App?

*Harley