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Newest update deleted Bitmojis and GIFs
Noswal
Newbie
‎04-11-2020 08:46 AM

so i have a Galaxy s10 and allowed the latest and not so greatest update to install. It completely wiped out all of my Bitmojis, mini memes and GIF option now ways I have to go to the playstore to  install??? Not cool.

Anyone have a trick, tip or quick fix?

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Re: Newest update deleted Bitmojis and GIFs
vzw_customer_support
Customer Service Rep
‎04-13-2020 09:42 AM

Noswal, being able to customize our device to our liking is essential. I do regret to learn that some of your customizations were removed with the last OS update. Did you have these items integrated with your keyboard? If so, what keyboard are you using (Samsung, Google, 3rd party)? If not via a keyboard integration, how were these GIFs, Bitmojis and mini memes stored on your device?

 

EbonyR_VZW

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Re: Newest update deleted Bitmojis and GIFs
Rudy_Rios
Newbie
‎04-08-2022 10:16 AM

I'm using the default Samsung keyboard.

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Re: Newest update deleted Bitmojis and GIFs
Rudy_Rios
Newbie
‎04-08-2022 10:17 AM

Screenshot_20220408-101648_Message+.jpg

 

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Re: Newest update deleted Bitmojis and GIFs
vzw_customer_support
Customer Service Rep
‎04-10-2022 10:22 AM

Hello Rudy_Rios. We want to be sure to provide the assistance that you need. I see that the message you are responding to is 2 years old. Can you please share more details on what you're in need of assistance with? 

-Tanisha

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