No Service In Albany GA

[latriab]

Phone Is Not Registering In Albany GA Since 3AM

[HarleyRyder46]

We have no cell service in Opelika, Al. What is going on?

[HarleyRyder46]

We've had no service since 12 am CST in Opelika, Al.

[vzw_customer_support]

Thank you for bringing your service concerns to our attention. Having a connection at all times is vital, and we want to help. Please send us a Private Message. 
*Rebecca

[jav6]

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@vzw_customer_support wrote:

Thank you for bringing your service concerns to our attention. Having a connection at all times is vital, and we want to help. Please send us a Private Message. 
*Rebecca

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What good is a single Private Message going to do when there are hundreds/thousands of reports?

https://downdetector.com/status/verizon/

[vzw_customer_support]

We understand the importance of your services working, and we can certainly look into what is going on. Are talk, text, and data currently experiencing an issue? *Gert

[jav6]

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@vzw_customer_support wrote:

We understand the importance of your services working, and we can certainly look into what is going on. Are talk, text, and data currently experiencing an issue? *Gert

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 Gert, you should check outages at Verizon.  There were numerous threads on this Forum during this time reporting service outage in GA/AL.

[silver6055]

I wonder if the corporate trainers understand that how annoying these canned reponses are: Customer complains about X and the response beings "We understand how important not X is"

We want actionable solutions, not fake empathy and a request for private messages which often don't work!