I've been using the Video Calling feature for our family for years to keep in
touch with other family members. Reciently I just upgraded my mothers Verizon
S6 to an unlocked Samsung S8+ purchased directally from Samsung.
Everything works (calling, texting, internet, etc) on the new s8+ EXCEPT
the Video Calling feature is COMPLETELY absent from either originating calls to
or receiving calls from family members. Video Calling is also absent in the
Phone|Call Settings screen where you can normally turn on or off the Video Calling
Feature. I spent a couple hours on line with Tier 1 tech support and they had me
reset nearly everything on the phone. Including making sure that the VolTE option
was turned on.
Then I was escalated to Tier 2 tech support and they stated there was a
Video Calling button that (for whatever reason) could NOT be turned for this
unlocked phone. Huh?
I called Samsung tech support and they stated that this indeed was in fact an
option that needed to be turned on by the network carrier Verizon.
Anyone else run into this problem? So now what?
We always want to see you have the best device experience on our network. Please consider this device was not originally tested directly on our network and we are unable to guarantee the full functionality. The My Verizon app should be downloaded as some phones will have access to additional network features via the app to further provision the functionality of HD Voice and Video Calling.
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Hi. I have the my Verizon app and all other Verizon apps and still got no wifi calling, video calling, he calling or advanced calling menu. It appears the Verizon is boycotting unlocked phones? I do not mind if you want to lock it again as long as I get these features. How do I do that?