Hello Franndisney. Sorry you are having problems with the new device. Please follow these steps and I am also giving you the link for the user manual just in case there's any other issue you run across.
Franndisney, getting a new phone is absolutely an exciting time, so I want to make sure that your transition to the S9 is as smooth as possible. Please provide me details on if any other applications are being impacted. Which email application you are using? If you are using the standard email app that came with the phone, here are instructions to do so: http://spr.ly/6580D9HrO
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