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No internet connection with full 4G LTE bars
zaaz
Member

Samsung Galaxy S22

This has been happening for months now. I put my phone into airplane mode multiple times per day, because I have to keep it in a metal locker while I'm in my office, and I don't want to drain the battery while it searches for a signal.

When I take it out of airplane mode, I will often get a 4G LTE connection with 4 or more bars, but the network activity arrows are solid white in both directions, and my internet connection crawls. Earlier today my Chrome browser never got out of Offline mode, and told me "No internet connection" at the top of the app. I have a plan that supposedly gives me "unlimited high-speed data that isn't slowed based on how much data [I] use". The only time this seems to work well is when I'm lucky enough to get on a 5G connection.

The zip code of the area in which this is occurring is 20724.

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Re: No internet connection with full 4G LTE bars
zaaz
Member

Two weeks later and still no change. I was told that this behavior is due to an outage near this area. How does an outage last multiple weeks?

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Re: No internet connection with full 4G LTE bars
vzw_customer_support
Customer Support

Hi, zaaz! Thanks for reaching out to us. Can you send a Private Note, so we can further assist?

*Alexis

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