Update done on August 1st 2017, since then all types of music apps will play for about 2-3 seconds and then the sound will disappear. To look at the phone it appears to still be playing but there is no sound at all. Phone had been shut off, no change. Apps have been uninstalled and reinstalled, no change. Music saved on the phone still does not play in safe mode.
We can’t have you missing out on music with your phone. Do you have any trouble with the ringer or a call on speakerphone? What error messages do you see on the phone?
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!