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No phone yet!!

Ordered a Samsung S21 5G on Feb. 5th.  I have not received this phone to date.  I was told they sent it but I didn't pick it up in time and they sent it back. The store I was told it was sent to never received it.   So who sent it back? What store did it go to?  No one can tell me this.  I have spoken to the store and customer care numerous times.  Still NO PHONE!