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Re: Not getting emergency alerts on my Galaxy S7??
vzw_customer_support
Customer Service Rep

Winkelca, not receiving my alerts would concern me as well. No worries, if you didn’t receive the alert, you can let FEMA know by emailing FEMA-National-Test@fema.dhs.gov. Please include your cell phone provider, model, and whether you were indoors or outdoors, stationary or moving, and in a rural or urban setting.

 

Rodney_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Not getting emergency alerts on my Galaxy S7??
Winkelca
Enthusiast - Level 1

Obviously there is a lot to worry about.  As seen in your community

section, it's not just my phone, it is Verizon customers with Samsung S7

As stated, I have never received any alerts Amber, President, or iminent

danger.

I was at work Wednesday. In doors, next to a window at my desk where I have

3-4 strength bars.

I have contacted FEMA as well but seems like finger pointing is going

strong.  Just fix this!

Christine [removed]

Personal information removed as required by Verizon Wireless Terms of Service

Re: Not getting emergency alerts on my Galaxy S7??
vzw_customer_support
Customer Service Rep

We appreciate the additional information you've provided, Winkelca. By reaching out to FEMA, you're on the quickest path to getting this matter resolved. 

 

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