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Not getting emergency alerts
Laineybug24
Member

My whole family is on Verizon. We each have different phones....a Droid Ultra, Samsung Note 5, LG k20 v, and mine is a Samsung galaxy s7.  Mine is the only one that never gets emergency alerts, even if we are all sitting in the same room.  I have all the settings set properly (I've checked every time all the alerts come in and I get nothing) but I still don't get anything.  I am concerned that I won't be around my family when there's an emergency and I won't get the notification.

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Re: Not getting emergency alerts
jrh4054
Sr. Member

Are you sure you have all the emergency alert notifications  turned on?

Re: Not getting emergency alerts
Laineybug24
Member

Yes, I've gone to settings, privacy and emergency, emergency alerts, then settings, alert types, all are switched on and red except presidential alerts which says its mandatory and always on. . It's also set to alert with an emergency tone, vibrate, and alert remind once.

Re: Not getting emergency alerts
jrh4054
Sr. Member

Did this just start?  Was it after an OS update?  If it was, then that's likely the problem.  Gee, another issue created by a system update.  Imagine that.

Re: Not getting emergency alerts
kathy65793
Sr. Member

I am having the same problem. I live in tornado alley and did not get half the warnings that were sent out. There was another post on here awhile back where people were having this problem and to my knowledge it was never answered. I have a S7 edge but I think this problem wasn't just common for these phones. I have checked and rechecked my settings and I have them set the way they are suppose to be to get these warnings 

Re: Not getting emergency alerts
Laineybug24
Member

No, I noticed it for the first time in April when my husband got an alert and I didn't. That's only when I first noticed it though... I don't think I've ever received an alert on this phone and I've had it for a little over a year.

Re: Not getting emergency alerts
vzw_customer_support
Customer Support

kathy65793, we always want to keep you informed of any emergencies that may be heading your way. In review of the Galaxy S7 Edge, there are no known issues related to the emergency alerts. We definitely want to keep working on this for you to make sure that you're safe and sound. Can you please check these settings: http://vz.to/2evMcyx and let us know what you have listed? We would also like to confirm the current software version that you're running. You can find this by going into Settings > About Phone > Build Number. Last, but not least, can you tell us the zip code where you're currently located? We want to review any outstanding issues for this area.

SamanthaT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Not getting emergency alerts
jrh4054
Sr. Member

As a Gold contributor, I don't think kathy65793 needs any instruction on how to check her emergency notification settings.

Re: Not getting emergency alerts
Ann154
Expert
Expert

jrh4054 wrote:

As a Gold contributor, I don't think kathy65793 needs any instruction on how to check her emergency notification settings.

You took the thoughts straight from my brain when I read this thread.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Not getting emergency alerts
Laineybug24
Member

I assume you meant for me to answer this.

All settings are correct.  All three alerts are switched on and red, as well as notification sound, vibration and an alert reminder once.

My build number is NRD90M.G930VVRS4BQH1

My zip code is 80504.