Not getting emergency alerts

[Laineybug24]

Oh and I have the standard S7 not the edge, if that makes any difference.

[kathy65793]

I have the same build number that Laineybug24 has but we just had this update the last week of august so there has not been any tornado warnings since this update for my area. My zip is 65793. I have had this problem with alerts since I got this phone and had seen on here where there was several others that have had the same problem. Not sure if it was in the s7 s7 edge discussions or the android discussions but I have never seen on here where this was solved. Someone from support had asked me just about the same questions that you have  and asked the same for people that were having this problem but I don't think there was any follow up to when we answered their questions . It is weird however since we have a old s5 with no service but it gets the alerts. That is how I knew that the s7 edge wasn't getting them.  I hope that you are able to get Laineybug24 and any other people that are having this problem answers to why this is happening.

For the record I have check and rechecked all the settings for this problem

[kathy65793]

If you go to settings-privacy and emergency -emergency alerts it will tell you in there what type of alert and the date of the alert if you got any. I really hope you get an answer on this cause I know how important these alerts are

[Laineybug24]

It says "no emergency alerts" there.

[TREYCE]

Clearly this is happening to alot of people, myself included.  I started noticing a week ago that everyone around me was getting alerts and I didn't.  Has happened at least four times this week.  Give us some creidt for knowing how to check our settings and provide a real solution.

[deloused]

Is the 'easy mode' enabled in the settings on the device that's not getting the alerts?

[kathy65793]

No it is not

[caswan33]

Has anything been done about this?  My S7 edge stopped getting alerts sometime after June 2017.  We just had a tornado warning and, if I wasn't with my husband at the time I wouldn't have known.

Something needs to be done!  Or offer me a free phone replacement. 

All my settings have been checked and re-checked and my volume is up.  I even did the latest software update today prior to the alert.

[jrh4054]

Why have you waited this long with this situation?  Has VZW offered to replace the phone or at least try to determine what is wrong with it?

[vzw_customer_support]

@cASWAN33 We're sorry to hear that you've been dealing with this issue for so long. We're here to help. Please check your private message, so we can further discuss this scenario.

JoelD_VZW
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