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Not receiving texts from Sprint IPhone
TinaMMarino
Enthusiast - Level 2
‎04-06-2020 05:32 PM

My son has an Iphone with Sprint.  He receives my texts but I don't receive texts from him.  We can both call each other with no problem.

I don't know of any other person - with any other carrier - that I can't receive texts from.

I don't have him blocked.

Please advise.  Thanks!

 

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Re: Not receiving texts from Sprint IPhone
vzw_customer_support
Customer Service Rep
‎04-06-2020 06:00 PM

Hello, TinaMMarino. We certainly want to ensure you are able to get texts from your son and are here to help. Do any of his other contacts have issues receiving his texts? StanleyC_VZW

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Re: Not receiving texts from Sprint IPhone
TinaMMarino
Enthusiast - Level 2
‎04-06-2020 06:05 PM

Hi

Thanks for replying!  According to him, I'm the only one not receiving his texts.

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Re: Not receiving texts from Sprint IPhone
vzw_customer_support
Customer Service Rep
‎04-06-2020 06:49 PM

TinaMMarino, can you please confirm the make and model of the device you are using? JoseL_VZW

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Re: Not receiving texts from Sprint IPhone
TinaMMarino
Enthusiast - Level 2
‎04-06-2020 07:02 PM

I have a Samsung S10+

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Re: Not receiving texts from Sprint IPhone
TinaMMarino
Enthusiast - Level 2
‎04-06-2020 09:56 PM

Interesting - we have found my son's texts to my husband are received.  My husband is on my same Verizon plan - his phone is Verizon LG V20.

I've checked all my settings and can't figure out why I can't receive his texts???

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Re: Not receiving texts from Sprint IPhone
vzw_customer_support
Customer Service Rep
‎04-07-2020 07:28 AM

Thank you for letting me know. When he sends you a text message, does he receive any type of error, or notification? AlfredoR_VZW

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Re: Not receiving texts from Sprint IPhone
TinaMMarino
Enthusiast - Level 2
‎04-07-2020 09:26 AM

No error message.  The texts appear to go through.

The only way he knows they didn't is because I call him to ask why he's not responding to me!  He then emails me screenshots of all the texts he sends me.  They never come through on my phone.

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Re: Not receiving texts from Sprint IPhone
vzw_customer_support
Customer Service Rep
‎04-09-2020 05:37 AM

Thank you for the information. When he sends you a text message, does he receive any type of error, or notification? Which type of text application are you guys using?

 

ChristianP_VZW

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Re: Not receiving texts from Sprint IPhone
vzw_customer_support
Customer Service Rep
‎04-09-2020 09:32 AM

Every detail helps. Can you please check if a block was also accidently placed for his number?

  1. From the Home screen, tap the Messages icon.
  2. Tap Menu > Settings > Block numbers and messages > Block numbers.
  3. Manually enter number and tap the + (plus sign) or choose from INBOX or CONTACTS.
  4. When finished, tap the back arrow.

 

EllisandraC_VZW

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