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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
One time access to my acct
akaterri
Member

Why do I keep having to give myself one time access to access my account.

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Re: One time access to my acct
SaltyS21U_User

@akaterri 

I would imagine you have 2nd Authentication set-up for added security on your account. 

Salty... Oh, yes I am!!
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Re: One time access to my acct
akaterri
Member

No I didnt set up anything I know the first rep I spoke with on the phone had me de-in roll sept 26th and she re-inrolled me why I don't know I guess she needed to show that she tried something to help me don't know if that had anything to do with it but it's real annoying when I'm trying to access my account and it acts as if I am someone trying to breach my account so I have to give myself 1 time authorization...

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Re: One time access to my acct
vzw_customer_support
Customer Support

 

Good afternoon. Thanks for reaching out today. Making sure you can access your account as intended is vital. I'm here to help. Does this happen when accessing your MyVerizon on your own? *Justin

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Re: One time access to my acct
akaterri
Member

I dont understand what you mean by on my own.  Do you mean through the app? Or via web...

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Re: One time access to my acct
vzw_customer_support
Customer Support

No worries. They were just asking if this happens when you're trying to sign into the app. It's going to ask you to authorize yourself because that is security for your account, and your personal information. Please send us a Private Note if you have any other questions, or concerns for today. *Bryan

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